Winter Plant Shipping Protection
- Regular price
- Regular price
- Sale price
Please add our shipping protection to your order to ensure your plants arrive to you safely. We guarantee a healthy delivery on all orders if the shipping protection has been added.
Winter Plant Shipping Protection Includes:
- Multi Day Heat Pack(s)
- Thermal liners to insulate packaging
- Cold Weather Protection Guarantee - If you order arrives with cold damage when the shipping protection is added to your order, we will either send you a new replacement or issue a full refund.
90-Day Return/Exchange Policy 📦
If you are unhappy with your order, please email Plantaya’s support team with a photo/video within 90 days. We will happily assist you with a return label, refund, or exchange free of charge!
How Long Does Shipping Take?
We pride ourselves on fast shipping from our greenhouse to your indoor garden! Once orders are processed and shipped, they arrive within 3-4 business days. Once your order is shipped, you will receive tracking info on your little sprout!
What If I Need To Change My Order?
If you need to change your order, please email us within a day of ordering. If we cannot change your order, we will send you a full refund.
What Is Your Return Policy?
Please email Plantaya's support team and provide a photo or video within 90 Days if your order arrives damaged, you received the wrong item, or you never received your order. We'll get back to you asap with a return label or refund free of charge.
Do You Offer Exchanges?
You can exchange any plant (no matter the reason) with another plant of the same price or Plantaya store credit within 90 days of your plant arriving. (This service is only available for plants ordered from Plantaya). Your plant must be alive to be eligible.